Front Desk Coordinator (Part-Time)

Reports to: Operations Manager

Position Overview:

This part-time, non-exempt position is responsible for efficient, professional functioning of the front desk, providing warm and welcoming first-line response for members, volunteers, teachers and public by phone, writing, email and in person. In addition, this role will provide membership and program support for the growing organization and light administrative duties for management.

Essential Functions and Responsibilities

• Provide welcoming professional front desk coverage.
• Open and close building, following all opening and closing procedures.
• Knowledge and execution of accounting support for front desk transactions.
• Knowledge of activity schedule, promote VH programs and membership.
• Register people for classes, programs, and special events using CRM database.
• Phone system management, VOIP.
• Maintain office supply cabinet; order supplies as needed.
• Maintain copy machine, postage machine, and fax machine; order supplies as needed.
• Administrative support for Executive Director and Operations Manager.
• Maintain the program and resource wall.
• Cross-train for other staff functions.
• Other duties as assigned by Operations Manager and the Executive Director.

Required Skills and Capabilities:     

• A college degree is preferred.
• Minimum two years front desk, reception, or similar experience.
• Ability to interact comfortably and professionally with other staff, members, volunteers, and the public.
• Ability to work independently and within dynamic team of colleagues with diverse backgrounds.
• Ability to self-review own work for accuracy and seek additional input as needed.
• Comprehensive computer skills: Microsoft Suite, database, and basic software in PC environment.
• Knowledge of general office equipment and procedures.
• Excellent verbal communication, interpersonal skills, and customer relations skills.
• Ability to work occasional evenings and weekends.

Desirable Factors:

• CRM or database experience.
• Fluently bilingual in English and Spanish.

• Personal and professional honesty and integrity
• Willingness to work flexible hours, some holidays, and weekends
• Excellent customer service skills especially within the senior community
• Familiar with local senior resources

Physical Requirements:

Ability to lift and move heavy boxes/crates or equipment of up to 25 pounds. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions. However, the ability to use hands and arms to reach and lift is required. Note: This job involves standing and walking for most of the work shift and may involve sitting for brief periods.

Please send resume and cover letter to david.seyms@vintagehouse.org